Returns & Refunds
1. You can revoke your contractual declaration within 14 days without giving reasons in text form (e.g. letter, fax, e-mail) or - if the goods are handed over to you before the deadline expires - by returning the goods. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfilment of our information obligations according to Article 246 § 2 in conjunction with § 1 para. 1 and 2 EGBGB and our obligations according to § 312e para. 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. Timely dispatch of the revocation or the goods shall suffice to comply with the revocation period. 312d Unless otherwise specified, the right of revocation does not apply to distance contracts.
2. for the delivery of audio or video recordings or software, if the delivered data carriers have been unsealed by the consumer. Please note that codes, keys and activation links are excluded from exchange after use/activation/unsealing! The return of delivered Coins orders is not possible.
The revocation is to be addressed to:
UNIT G25 WATERFRONT STUDIOS 1 DOCK ROAD LONDON UNITED KINGDOM E16 1AH
Returns & Refunds
In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. interest) surrendered. If you cannot return the received service to us in whole or in part or only in a deteriorated condition, you must pay us compensation in this respect if necessary. This does not apply if the deterioration of the goods is exclusively due to their examination - as it would have been possible for you in a shop, for example. You do not have to pay compensation for any deterioration caused by the intended use of the item.
Goods that can be sent by parcel post are to be returned at our risk. You must bear the costs of the return shipment if the delivered goods correspond to the goods ordered and if the price of the goods to be returned does not exceed 40 euros or if, in the case of a higher price of the goods, you have not yet rendered consideration or a contractually agreed partial payment at the time of revocation.4 Otherwise the return shipment is free of charge for you. Goods that cannot be sent by parcel post will be collected from you. Obligations to reimburse payments must be fulfilled within 14 days. The period begins for you with the dispatch of your declaration of revocation or the goods, for us with their receipt.